Re/Max Coastal Homes - San Clemente, California

Alex Hernandez

I have worked with Sandy and Rich for 4 years now and can’t say enough great things about them ! Their service and knowledge coupled with their passion for real estate is second to none. From start to finish, whether you are buying or selling, you can count on Sandy and Rich to go the extra mile to make sure you’re completely satisfied.

Ed Cohen

We were very interested in the property located at 1209 Llano so had our realtor call Sandra Marquez the realtor listed on the website. Sandra informed our realtor that she was "getting her hair done so please text her questions." Our realtor texted and the response she got was:

"The home has some settling issues, cracked slab so it's probably not a good fit for your clients."

Needless to say our realtor was stunned that Sandra would make this decision on our behalf. Our realtor texted back requesting more information and received no response.

I then called and Sandra answered. I asked about the house and then asked when the roof had been replaced (the house was built in 1987). She informed it was original. I told her, I was surprised because I thought roofs only last 25-30 years, was this a special kind of roof. To which, Sandra responded: "I don't know, I'm not a roofing specialist. What else would you like to know." I ask if the house foundation, the pool and the decking were in good shape and her response, "they are fine."

Remember, just hours before she texted my realtor and said "The home has some settling issues, cracked slab so it's probably not a good fit for your clients."

So I called the Remax office and explained what happened to the person who answered who had the broker, Shelly Reyland, call me. When I asked why she would discourage us from the house, that it seemed fishy, the broker told me that it does not have to be disclosed until we indicated an offer would be put in.

When I explained she had been rude, Shelly asked what I wanted and I said I wanted an apology for her behavior from her. I said, "this is a seller's market but it won't always be so treating potential buyers this way is not right." Her response was she knew this to be the case.

Shelly also told me she would not ask Sandra to apologize. I also informed I was going to contact the Ethics Commission because when I asked a direct question about the property after she has disclosed about the issues to my realtor, she told me "everything is fine."

Buyer beware. Yes, it's a seller's market however is this the way you want an real estate company treating you?

Sellers, is this how you want your perspective buyers being treated?

Mike Sonny-Stevins

Love REMAX Coastal Homes!

John Chapman