San Bernardino South Hotel - San Bernardino, California

Phillip Smith

The room was decent, although a bit noisy could not sleep much. Jacuzzi did not work. Did not care for security waking me up at the moment I was actually able to fall asleep. When I checked in, the front desk staff was helpful with accommodation. It was not as good of a stay I was excited for when booking.

Michael „Cilantro“ Carrera

Update: repeatedly tried contacting the hotel after they responded to my review. A manager is never available and never calls back after leaving a message.

Charged $50 deposit for "strong smell of smoke" even though I am not a smoker. Plenty of smokers outside though.

Sueanna Williams

This place is a joke not only did they have someone "new" checking me there wasn't no one watching him to sure him was doing it right! He charged me twice for 2 different amounts, that's not okay and asked they guy why he did that and he just played stupid, they just acted as though it was something that happened all the time. If this had happened to them they would be just as upset as me, because the hotel was stealing money they had no business too. If the Best Western app allowed you pay online i would've done that but it doesn't. This is the first time I am staying at the surestay and it will be my last. If your planning to stay here be careful they don't do this to you.

Becky Wellspring

If the pool is closed 3 days of my two day stay, I can't rate it more it's so disappointing to arrive to a place you book wanting pool and hot tub specifically and they both closed. Hot breakfast was toast, powdered scrambled eggs, precooked sausages warmed, no garnishments like gravy or cheese, oatmeal instant packets. Cold choices cheerios, frosted flakes, gallon jugs milk, orange juice, apple, no yogurt, oranges.. adequate but again, don't put this down as your choice stay if you wish for variety in the morning. The rooms are good size so for a family stay a night or two, if the pool is working I will totally recommend.

cubonic

This Best Western showed my friends and i great customer service when I had misread my check out time. I asked if there could be a later check out time and Alex and Theresa went above and beyond to help us!! Breakfast was delicious too! It was fresh and tasty and had many options if you have dietary restrictions. I recently stayed at the Hampton inn but had a better experience at the Best Western overall. Rooms are on the small so that is why I’d give it four stars. It can get cramped with more than a few people, but other than that, this was an extremely pleasant experience.

G & P Morse

Let me tell you STAY THE HELL AWAY from this place. Looked good, but beware! Hotel was not busy but they placed someone above us, they were up all night racing the office chairs across the the floor. I banged and called the front to be told for security reason they can't do anything. People doing drugs out on the balcony all time of night. Homeless is rampant. Office staff is useless and rude as hell. Ghetto hands down!
Rooms smelled like cig smoke even though they claim it's non smoking. Also had dingy curtains that didn't close.
Had 2 wash clothes, 1 hand towel and 2 bath towels, and 1 bar soap in the rooms.
Called to complain about the noise at 1 am and nothing done.
Cameras everywhere but no one could stop the hell from happening last night.
This place ranks with a hotel 6 or one of those rent by the hour hotels! Will not extend my stay. Would of been better off sleeping in my car!
Travel for business but will stay clear of this hell hole! Room 107. They stick everyone is one corner even on a slow night, was a loud section 8 place to house homeless.

P A

Our room was filthy. See pictures. All night long people where coming and going. Someone banged on the room next to our door in the middle of the night for about 15 mins. Car alarms going off... Breakfast was a joke. For $400 plus dollars a night.... Hookers, homeless, drug addicts just wow.

A R

Hotel has been updated rooms are nice n modern very comfortable to stay in